Frequently asked questions
Shipping, returns, bulk orders and payment.
When will my order ship?
Orders placed before 2pm Eastern on a working day are dispatched the same day. Orders after that cut-off, or at a weekend, go out the next working day.
How much is shipping?
Standard US shipping is a flat $6.95, and it is free on orders over $75. You will see the exact amount at checkout before you pay.
Where do you ship?
We currently ship within the United States only.
Can I return something?
Yes. Unopened items can be returned within 30 days of delivery for a full refund, with no restocking fee. Opened consumables can’t be returned for hygiene and resale reasons unless they arrived faulty.
Do you offer bulk or trade pricing?
We do, on repeat orders and larger case quantities. Email support@ecomgoodies.store with the items and volumes you need and we will send a quote.
What payment methods do you take?
All major credit and debit cards, plus Apple Pay and Google Pay where your device supports them. Payments are processed on an encrypted checkout — we never see or store your card details.
Will my card statement say Ecom Goodies?
Yes. Charges appear as ECOM GOODIES on your statement.
Something arrived damaged.
Email support@ecomgoodies.store within 7 days with your order number and a photo, and we will replace or refund it.